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Learn what a day in the role of a housing assistant or client services officer is like for these Aboriginal women.
Learn what a day in the role of a housing assistant or client services officer is like for these Aboriginal women.
(a client opening the door to two Aboriginal Senior Client Service Officer Specialist.)
Rebecca, Aboriginal Senior Client Service Officer Specialist: Some days we might be helping a family experiencing domestic violence. Other days we may be helping Elders who need to relocate due to medical reasons.
Sarah, Housing Services: Large part of the role is building those relationships and Partnerships.
(Rebecca and Sarah interacting with families in a yarning circle.)
Rebecca: I'm an Aboriginal Senior Client Service Officer Specialist, I proudly live on Dharawal Country.
Sarah: Hi my name is Sarah, I'm a proud Yorta Yorta woman, I work for Housing Services at the Department of Communities and Justice.
Sarah: A day in my role is I could be providing support to someone needing to access any housing products, but also clients who may have a tenancy that are having some issues.
(Rebecca and Sarah accessing a tenancy that is having some issues.)
Christine, Director Housing Services: My name is Christine Pocock, I'm a very proud Kamilaroi woman. DCJ offers a range of employment opportunities and career pathways.
(Christine interacting with Rebecca in a garden setting.)
Rebecca: As an organisation, are so invested in working with us as Mob, working with us as community. So why not take the opportunity, get your foot in the door, give it a go.
(Rebecca interacting with Sarah in a garden setting.)
Rebecca: It's a great place to work, it's a great place to start off your career, has some incredible development opportunities, some incredible networking opportunities, and at the end of the day we're going to help our mob.
"The most rewarding part of my job is working with the community, staff, and stakeholders to make a difference in the lives of our clients. I enjoy mentoring staff and fostering a collaborative environment where we can influence and make positive change, leading to positive outcomes for our clients."
- Lawrence Sasulu, Housing Operations Manager
As a Client Services Team Leader, you will manage the day-to-day operations of the Housing Client Service Teams providing direction, support and feedback for all team members to facilitate delivery of a broad range of housing solutions that ensure customers receive quality outcomes. You will also contribute to asset and service delivery planning.
As Team Leader you will be open to new and diverse experiences and your ability to manage key relationships and implement change will be pivotal to your success.
Opportunities for learning, development, and internal career progression.
Generous leave entitlements including Flex Leave.
DCJ Housing is at the forefront of transforming the current social housing system in NSW to break the cycle of disadvantage.
09 Apr 2025
