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Victims Services provides support services, including counselling and financial assistance to victims of crime and the families and friends of missing people in New South Wales.
Video transcript: DCJ Careers: Victims Services
“We make a difference for a lot of people in our community, it is something that I find really rewarding and self-fulfilling.”
- Kristy, Client Service Advisor, Victims Services
Victims Services provides support services, including counselling and financial assistance to victims of crime, as well as families and friends of missing people in New South Wales. Victims Services is based in the Parramatta Justice Precinct.
There are two types of Victims Services Representatives:
Both roles provide a high level of customer service and professionalism when answering highly sensitive calls directly from victims of crime.
The necessary experience and qualities considered for the role include being available to work between 8:00am and 6:00pm. Ability to work in a trauma informed way for the provision of services and support to victims of crime.
The role of a Service Representative is to provide information, advice, referrals and the management of applications for victims’ support.
The role of a Senior Client Liaison Representative is to provide the first point of contact for victims of crime with Victims Services. Responding to inbound calls, they are responsible for providing a high level of service and support through the provision of information, advice and referrals directly to victims.
Pre-employment checks are a critical part of Victims Services recruitment process and includes national criminal history check and other reference and conduct checks.
Working a 35-hour week, Monday to Friday provides the flexibility to thrive at work, home and the community.
On-going training and development helps Victims Services staff grow in their role, improve their performance and develop new skills.
Victims Services, within the Department of Communities and Justice, administers the Victims Rights and Support Act 2013.
Victims Services provide access to counselling and financial assistance to victims of violent crime in NSW under the Victims Support Scheme, promote the Charter of Victims Rights and deliver related programs.
01 Aug 2023
