Communities and Justice

Casework Support Worker

We ask Shabnam about being a multicultural caseworker

How do multicultural consults create better outcomes for families? Shabnam explains how she makes a difference to multicultural families receiving support from the Department of Communities and Justice (DCJ).

Video transcript: We ask Shabnam about being a multicultural caseworker

What's it like to work here?

"I like to see that we’re making a positive change to the lives of those that DCJ assists, including children."

- Yasmina, Casework Support Worker, Community Services

Role overview

Casework Support Workers directly assist the day-to-day work of Caseworkers in their efforts to provide care and to improve the life experiences of vulnerable children, young people, and families.

Casework Support Workers are responsible for undertaking tasks that support case planning and documentation, referrals and appointments, case visits, and day-to-day team priorities.

Key skills

  • open and honest, express your views, and willing to accept change
  • provide customer-focused services in line with organisational objectives
  • collaborate with others and value their contribution
  • achieve priority outcomes and respond flexibly to changing circumstances
  • understand and use available computers and communication technologies.

Role requirements

The necessary qualifications, experience and qualities considered for the role include a TAFE Diploma in a relevant field, welfare/community services, and/or relevant work experience deemed to be the equivalent as well as a current driver’s licence. 

Additional information

Pre-employment checks

Pre-employment checks are a critical part of the Community Services recruitment process and include a national criminal history record check (for external candidates), a NSW Working with Children Check clearance, and other reference and conduct checks.


Casework Support Workers undergo extensive training within the first few months of employment including e-learning videos, interactive modules, and workbooks. They also engage in face-to-face workshops and workplace tasks (e.g., shadowing) with an assigned learning support officer.

About Community Services

Community Services is part of the Child Protection, Permanency, Districts and Youth Justice division under the Department of Communities and Justice. Community Services works in collaboration with government, non-government, and community partners to improve the lives of children, adults, families, and communities who often experience disadvantage and live in varied and challenging circumstances.

Last updated:

01 Aug 2023