Communities and Justice

Casework Manager

Child Protection Caseworkers Nate and Vanessa

Nate is now a Casework Manager and he explains what he loves about his job and working for the Department of Communities and Justice (DCJ).

Video transcript: Child protection caseworkers Nate and Vanessa


What is it like to work here?

“I love seeing parents overcome their challenges to make a better future for their children and community.”

- Tarana, Casework Manager, Community Services

Role overview

Casework Managers monitor and establish daily priorities and resource allocations for Caseworkers. They nurture high quality work encouraging a culture of best practise methods amongst staff to improve the life experiences of vulnerable children, young people, and families at risk.

Caseworkers employed by Community Services build relationships with children, young people and their families and carers to influence change and bring about support, protection, and safety. 

Key skills

  • open and honest, express your views, and be willing to accept change
  • be ethical and professional, and promote the public sector values
  • provide customer-focused services in line with organisational objectives
  • collaborate with others and value their contribution
  • think, analyse, and consider the broader context to develop practical solutions
  • understand and use computers and communication technologies
  • engage and motivate staff, and develop capability and potential in others.

Role requirements

The necessary qualifications, experience and qualities considered for the role include tertiary qualifications in Social Work, Psychology, Social Science Welfare or related discipline with demonstrated commitment to ongoing professional development, and a current driver’s licence.

Additional information

Pre-employment checks

Pre-employment checks are a critical part of the Community Services recruitment process and include a national criminal history record check (for external candidates), a NSW Working with Children Check clearance, and other reference and conduct checks.

About Community Services

Community Services is part of the Child Protection, Permanency, Districts and Youth Justice division under the Department of Communities and Justice. Community Services works in collaboration with government, non-government, and community partners to improve the lives of children, adults, families, and communities who often experience disadvantage and live in varied and challenging circumstances.

Caseworkers employed by Community Services build relationships with children, young people and their families and carers to influence change and bring about support, protection, and safety. 

Last updated:

01 Aug 2023