How we handle contracting complaints

The process we follow when handling contracting complaints made about us or about a service provider contracted by us.

Our complaint handling standards

Assessing the complaint to determine who handles it

Acknowledging receipt

Examining the issues raised

Taking action to address the issues & resolve the complaint

Closing the complaint

Information we collect and how we use it

For complainants: summary of what to expect

21 Oct 2024

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