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The PACS Portal is the platform where DCJ provides you with information about your contracts and payments, and enables you to undertake annual accountability.
The portal contains information about all active and previous contracts, and draft contract details if you are in the process of negotiating a new contract.
The PACS Portal also provides for collaboration between service providers and DCJ contract managers.
The portal allows you to easily navigate through its menus and tiles to find information about your contracts and payments and the details we hold about your organisation. It’s also a place to locate resources, forms and help.
Some of the features of the portal are:
This is the link to access the PACS Portal. However, you can only access the portal as a registered user.
To become a user, your service’s portal administrator can complete a Provider update request – New user form, on your behalf in the portal. It’s located on the My provider screen. Simply complete the form and submit it online.
If you do not have a portal administrator in your organisation or are a new service provider, contact your contract manager or PACS Admin team to assist you to gain access to the portal.
For security purposes, users require multi factor authentication, so our PACS Admin team will process your new user request and generate an Okta login account for you.
You will receive an email with login credentials and instructions for setting up your account. These credentials can then be used to login to the PACS Portal.
You can request a new user through your organisation’s portal administrator who will complete the new user application form on your behalf:
If no one in your organisation has access to the portal, contact the PACS Admin team for assistance.
Yes, you can have as many administrators for your organisation as you decide.
A PACS Portal administrator can request that other users become administrators. Contact the PACS Admin team to assist you.
You can have multiple administrators for the PACS Portal at any time.
If you need to remove or change an administrator, please contact the PACS Admin team.
Users in the PACS Portal need to have a unique and personalised email address and multi factor authentication.
While in the past it has been the practice for some organisations to use a generic email address for staff and board members to access information, it’s now more important that we minimise the risk of cyber incidents by every possible means. One way of doing this is to establish each portal user with a unique identifier and multi factor authentication.
And, where an individual user is accessing the portal on behalf of different organisations, say as a staff member of one and a board member of another, that user must have separate and unique emails for each organisation they represent.
If you need to reset your password follow these steps
You’ll receive an email to your nominated address with a link to reset your password. The link is valid for 1 day.
If you need further assistance, contact the PACS Admin team.
The portal administrator is the person nominated to act on behalf of your organisation who has overall responsibility for the management of the portal, its users and your organisation’s information. The information below outlines the portal privileges for each user type.
Portal administrators:
Portal users:
A contact is someone associated with your organisation and/ or your contract/s. They are usually allocated a contact type (see question below). A contact does not need to have access to the portal.
A portal user is able to access your organisation’s information through the portal. They need to be a contact of the organisation before they can become a portal user.
The PACS Portal contains a number of contact types and it’s in your interest to ensure these are kept up to date.
Every provider funded by DCJ, at the very least needs to have the following contacts:
The other contact types which your organisation may have are:
Your portal administrator and portal users are easily able to update nominated contacts in the portal.
Simply select the My provider tile and navigate to Contacts.
Wherever you see the pen icon you are able to access a form allowing you to edit details for an existing contact or address.
Where you see the +Contact or +Address button you are able to add new contacts or addresses.
Where you see the +User button, you are able to complete a form which is submitted to DCJ to progress the Okta two factor authentication process for new portal users. This is an important security measure to protect your organisation’s information.
Note that all of these changes are made at the service provider or organisational level.
At the contract level, you can also edit information. If you wish to add new contacts or addresses at the contract level, these first need to be input at the service provider level.
Your service’s information can be viewed by anyone from your organisation who is a portal user. This includes users with read only access.
It’s important that your PACS Portal administrator considers this when requesting user access.
Other service providers are not able to see your organisation’s information.
DCJ staff with PACS system access may view your information.
Anyone with access to the portal will be able to see all the information in the PACS Portal for the organisation they belong to.
However, not everyone with access to the portal can undertake actions there. The information below outlines portal privileges.
Portal administrator:
Portal users:
Portal read only users:
You can access all your historical information previously held in the Contracting Portal in the PACS Portal.
If you have any concerns with your data in the portal please speak to your contract manager or email PACS Admin.
You can find your RCTI or advice of deposit as follows:
If you wish to retrieve historical RCTIs, these are found under the Documents tab.
The portal is designed as a user friendly and easy to navigate site.
Short provider sessions were held when the portal went live, to familiarise providers with the new platform.
It’s envisaged that in future we’ll hold sessions for providers around specific topics, for example, each year when annual accountability is released.
You can access the Help tile of the portal for guides and navigation assistance or you can view here the Service provider portal learner guide; the How to guide; and the A-Z of the PACS Portal. Your contract manager and the PACS Admin team are also always on hand to assist.
The PACS Portal has a Help menu with topics covering all the modules in the portal, including navigation. You can also view here the Service provider portal learner guide; the How to guide; and the A-Z of the PACS Portal.
The portal has been designed to be user friendly and easy to navigate. However if you require assistance you can always contact your contract manager.
And the PACS Admin team can provide additional support. You can contact the team by email or by telephone on 9716 2188 during business hours.
The subcontracting application form is built in the portal, but is not currently in use.
You’re welcome to take a look at the subcontracting application form, which mirrors the forms currently on the DCJ website. To view the form in the portal navigate to My provider / Provider update requests and choose Subcontracting from the left menu.
You will be notified once the subcontracting application is fully functional in the portal. In the meantime if you need to make a subcontracting application please continue to use either the Application for consent to subcontract to another organisation or Application for consent to subcontract to individuals form on the website.
You can easily upload documents in the PACS Portal.
If your document is at the service provider or organisation level:
21 Oct 2024