How to start a mediation

Call us to arrange a mediation on freecall 1800 990 777 (Australia only). Our experienced staff are available from 9.00 am to 5.00 pm Monday to Friday.

Talk to our staff

Our staff will:

• Ask questions about your problem.
• Provide appropriate information or referrals.
• Assess if your dispute is suitable for CJC mediation.
• Ask for your contact details and the details of the other person or people involved.
• With your permission, contact the other people involved in the dispute and encourage them to participate in a mediation session.

Need an interpreter?

If you need an interpreter in order to speak with a mediation advisor, contact the free Translating and Interpreting Service on 13 14 50 and ask the interpreter to call us on 1800 990 777.

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service on 1800 555 677 and then ask for 1800 990 777.

Are you from a court or government department?

For information about referring a client to us, see For referring agencies.

Useful numbers

• Community Justice Centres: 1800 990 777
• National Relay Service: 1800 555 677 (ask for 1800 990 777)
• Translating and Interpreting Service: 13 14 50 (ask for 1800 990 777)