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If you're experiencing issues or need assistance with any of the systems listed below, please refer to the relevant contact details provided. Each system has a dedicated support team to help resolve your queries efficiently.
To report any issues with JusticeLink, please reach out to the support team via email justicelinksupport@justice.nsw.gov.au.
To report any login issues with the NSW RPA System, please contact RestrictivePracticesAuthorisation@dcj.nsw.gov.au. If you require a new RPA user account, please visit the Online User Registration Portal.
For ChildStory issues please contact ChildStory Support team on1300 356 696 or Childstory.support@dcj.nsw.gov.au.
To report any issues with Biometrics please reach out to the support team by sending an email to Bissupport@dcj.nsw.gov.au or call the Unisys Help Desk on 1800 660 381.
To report any issues with the PACS Portal, please reach out to the support team by sending an email to PACSSupport@dcj.nsw.gov.au or call on 9716 2188.
For an external contractor attempting to log into Maintenance app or Youreka they would need to send an email to LAHCContractorSystemNotifications@dcj.nsw.gov.au.
To report any issues accessing an RA managed SmartyGrants instance via the DCJ Okta Portal, please contact okta@reconstruction.nsw.gov.au. For any SmartyGrants platform issues please contact your program administrator and they will be able to assist.
If you still need any further help, please contact the DCJ IT Service Desk on 02 9765 3999/ 02 8688 1111 (Option 3).
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