Summary of priorities

Our priorities under the Plan

The following DCJ key priorities and sub-priorities set out the practical steps DCJ will take to deliver on our commitment to multicultural communities and staff over the next four years. These priorities are supported by actions which translate our vision into measurable change across services, policy, communications and workforce. They are informed by community and staff feedback, aligned with the NSW Multicultural Principles and Multicultural Outcomes Reporting Framework, and supported by monitoring and reporting mechanisms to ensure transparency and accountability. Together, the priorities and actions provide a clear and coordinated pathway for embedding cultural responsiveness, equity and inclusion across all areas of DCJ’s work.

Summary of the DCJ Multicultural Plan priorities and sub-priorities

Priority 1: Enable multicultural communities to equitably access DCJ programs and services

Sub-priority
1.1	Strengthen access to language services.
1.2	Ensure DCJ information and resources are written in Plain English, are accessible and available in multiple languages. Where appropriate, they are also provided in alternative formats such as Auslan, Easy Read and other formats that support diverse communication needs.
1.3	Deliver accessible, trauma-informed and culturally safe services and programs.
1.4	Effectively engage and educate multicultural communities about policy changes, legislation and emerging issues related to DCJ services and programs.

Priority 2: Embed cultural values and perspectives in the development and continuous improvement of services and programs

Sub-priority
2.1	Integrate diverse perspectives into policy, program and service design.
2.2	Strengthen community engagement in designing, evaluating and changing DCJ policies, programs and services to ensure they are culturally inclusive and responsive.
2.3	Continuously strengthen the cultural responsiveness of DCJ services and programs through evaluation.
2.4	Ensure policies, programs and services are tailored to support emerging and newly arrived communities that DCJ serves.

Priority 3: Deliver effective engagement and communication with multicultural communities

Sub-priority
3.1	Build DCJ’s workforce confidence to support and engage with the evolving needs of multicultural communities through culturally responsive and trauma-informed approaches.
3.2	Recognise and respect culturally significant dates and events.
3.3	Ensure DCJ service providers are committed to delivering culturally safe, responsive and trauma informed programs and services to diverse communities.
3.4	Ensure DCJ communications and media reflect the voices and experiences of multicultural communities.
3.5	Strengthen and maintain reciprocal, trust-based engagement with community groups to raise awareness and understanding of DCJ’s programs and services.

Priority 4: Foster leadership that reflects and supports a culturally inclusive workplace, programs and service delivery, in alignment with the DCJ Inclusion Strategy

Sub-priority
4.1	DCJ leaders champion implementation of the Multicultural Plan and the multicultural principles under the Multicultural NSW Act 2000.
4.2	DCJ employees at all levels demonstrate a strong commitment to cultural responsiveness in the workplace.
4.3	Strengthen pathways to entry, progression and leadership in DCJ for culturally diverse employees.
4.4	Enhance workforce diversity through an intersectional and data-informed approach to culturally equitable and inclusive recruitment and retention.
4.5	Reinforce the DCJ Anti-Racism Strategy for a culturally safe and respectful workplace.

Last updated: 26 February 2026