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The Department of Communities and Justice (DCJ) has developed a set of core client outcomes and indicators. These will help us to measure how well we are improving the lives of the people who receive our services. The core client outcomes and indicators are part of how we are applying the NSW Human Services Outcomes Framework across DCJ.
People are safe from abuse and neglect.
Parents, carers, and kin have the skills and capacity to keep children and young people safe at home.
Children and young people grow up in families and communities that are stable and supportive with strong relationships.
People feel that the importance of their family and culture is recognised, respected and understood.
People are safe from domestic and family violence.
People are physically and emotionally safe in their communities.
People have a belief in self.
People are in charge of their own lives and feel a sense of choice and control (self-determination).
Aboriginal people have a voice in community decision-making.
People have hope for the future.
People have capacity to tackle major life challenges.
People have cultural empowerment.
Aboriginal people know who their families are and are able to feel a connection to them.
People live in communities with good conditions and with good access to local facilities and services.
People are connected to supportive relationships.
People feel a sense of connection and belonging to their communities.
People feel a sense of connection and belonging to their culture and identities.
Mothers have healthy pregnancies and babies have good birth outcomes.
People have a healthy lifestyle and avoid risk taking behaviours that negatively impact their health.
Aboriginal people heal from inter-generational trauma and loss.
People have good physical health.
People have good mental health and social and emotional wellbeing.
People have stability in their home.
Aboriginal people are able to live on Country or in a community of belonging.
People live in housing with good condition and with good access to local facilities and services.
People are able to live independent from housing support.
Housing is affordable for people.
Housing is appropriate to occupants' needs.
Adults and young people are able to participate in education, training or the labour force.
People have financial literacy and financial management skills.
Adults and young people who are able to work are employed.
Adults and young people who are able to work are in continuous employment.
People have financial security and autonomy.
Children and young people participate in education or skills training.
People are engaged in their learning and strive for excellence in their education.
People are ready at each point of educational transition (e.g. have education and skills required to be work or school ready).
People achieve their educational aspirations.
We have identified a range of indicators that could be used to measure these outcomes. These are contained in our Core Client Outcome and Indicator Bank (PDF, 924.6 KB). The Core Client Outcome and Indicator Bank contains 116 indicators in total and can be used to support the measurement of client outcomes. The list is not exhaustive but can be used to help monitor the impact of our programs for clients.
More information on how these core client outcomes were developed and how they can support DCJ staff and our partners to adopt an outcomes-focused approach to their work can be found in the following documents:
Developing Core Client Outcomes and Indicators for Communities and Justice – December 2020 - Slide pack (PDF, 786.6 KB)
A visually inviting overview of the Core Client Outcomes and Indicators, how and why they were developed and how they can be used to support an outcomes-focused approach in Communities and Justice.
Developing Core Client Outcomes and Indicators for Communities and Justice – December 2020 – Snapshot (PDF, 332.8 KB)
A short summary of the Core Client Outcomes and Indicators, how and why they were developed and how they can be used to support an outcomes-focused approach in Communities and Justice.
Developing Core Client Outcomes and Indicators for Communities and Justice – December 2020 – Report (PDF, 1.1 MB)
A comprehensive overview of the Core Client Outcomes and Indicators, how and why they were developed and how they can be used to support an outcomes-focused approach in Communities and Justice.
Communities and Justice Core Client Outcome and Indicator Bank – December 2020 – PDF version (PDF, 924.6 KB)
The full Indicator Bank including Core Client Outcomes and Indicators, how and why they were developed and additional information about data availability.
Communities and Justice Core Client Outcome and Indicator Bank – December 2020 – Excel version (XLSX, 3.6 MB)
The full Indicator Bank including Core Client Outcomes and Indicators, information about data availability, selection methodology and state outcomes mapping.
For more information or to send us your feedback contact FACSIAR at FACSIAR@dcj.nsw.gov.au
03 Jul 2024