Communities and Justice

The NSW Human Services Outcomes Framework

The NSW Human Services Outcomes Framework sets out the population outcomes the NSW Government seeks to achieve in the delivery of human services.

About the framework

The cross-agency framework specifies seven wellbeing outcomes for the NSW population: Safety, Home, Economic, Health, Education and Skills, Social and Community, and Empowerment.

The Department of Communities and Justice (DCJ) is applying the Outcomes Framework across our work. This ensures we are focussed on driving improvement in outcomes that matter for our clients and communities.

Understanding our clients’ needs, building evidence of what works, and measuring our impact, are key elements in applying the Outcomes Framework.

Find out more about the cross-government framework to drive better outcomes in human services.
Access case studies and understand how DCJ is using the framework to improve outcomes for clients.
Access the DCJ Core Client Outcome and Indicator Bank.
Find a full list of resources to help you apply the Outcomes Framework.
The glossary explains key terms and concepts to apply the Outcomes Framework.
Access research and information about what works to get better outcomes for clients across DCJ.
Last updated:

03 Jul 2024