Communities and Justice

Youth Officer

Why is Youth Justice a great place to work?

Ead, Antony and Alana tell us what they love about working in Youth Justice at the Department of Communities and Justice (DCJ).

Video transcript: Why is Youth Justice a great place to work?

What is it like to work here?

"Being a Youth Officer can be challenging, but on the other hand, it is very rewarding."

- Amy, Youth Officer, Youth Justice

Role overview

Youth Officers supervise young people in custody and ensure their needs are met on a daily basis by practicing pro-social modelling and motivating young people to participate in day-to-day activities, while maintaining the safety and security of the centre. The activities include educational, vocational, recreational, and therapeutic programs which are guided by individual case plans. They encourage young people to participate in case plan goals, programs, and activities. 

Youth Officers ensure young people are treated fairly and with dignity. They supervise young people to ensure their physical and psychological wellbeing is maintained. 

They maintain safety, good order, and security by being proactive and making risk-based decisions by de-escalate situations, negotiate, and provide support to young people. Youth Officers deal with a diverse range of challenging behaviours however by demonstrating and encouraging pro-social behaviour they help to maintain a safe and secure environment

Preparing and maintaining a range of operational and case management records and reports as well as ensuring strategies and actions are recorded accurately is an important part of this role. 

Key skills

  • display resilience and courage by staying calm in challenging situations
  • act with Integrity by behaving in an honest, ethical, and professional way
  • communicate effectively through listening, speaking, and writing 
  • think and solve problems by identifying issues and finding appropriate solutions
  • general knowledge of computers, office software and communication equipment.

Role requirements

  • possession of ‘Apply First Aid Certificate’ (HLTAID003)
  • possession of a minimum Provisional 2 NSW Driver’s licence
  • possession of a MR Driver’s licence for Metropolitan (Court Logistics) Youth Officer roles
  • current NSW Working with Children Check Clearance
  • knowledge of and respect for Aboriginal and Torres Strait Islander cultures
  • required to undertake work as a "shift worker" working over 24 hours on a rostered basis including weekend and Public Holidays or as a "day worker" working a 38-hour week.

Additional information


5 weeks of full-time training to prepare you for entry-level duties.

Pre-employment checks
  • National Criminal History Check
  • NSW Working with Children Check Clearance
  • Reference checks (minimum of 2 referees)
  • Conduct and performance checks (for existing public service employees)
  • Medical assessment.
Multidisciplinary teams

Youth Officers work as part of a multidisciplinary team made up of Caseworkers, Psychologists and Centre Management Team members as well as develop productive work relationships with colleagues and stakeholders.


Working either a 24/7 rotating shift roster or as a day worker, the operating environment requires Youth Officers to be proactive in managing and assessing risk, and responding to challenging behaviours to maintain a safe workplace.

Regional opportunities

Youth Officers work across Youth Justice centres in Grafton, Wagga Wagga, Dubbo, Sydney and Gosford.

About Youth Justice

Youth Justice NSW is part of the Child Protection and Permanency, District and Youth Justice Division under the Department of Communities and Justice. Youth Justice supervises and provides custodial and community-based services for young people, encouraging them to make positive changes to their behaviour and build their skills to reduce their risk of reoffending.

Aboriginal and Torres Strait Islander People

Youth Justice provides services to various communities across the state, making it important to have a diverse and inclusive workforce that contributes to safer outcomes for our communities.

Aboriginal and Torres Strait Islander people make a significant impact to the organisation by improving the way we interact with Indigenous communities and help inform and shape cross-cultural services. DCJ offers Identified Youth Officer roles that focus on working with the Aboriginal and Torres Strait Islander youth in our care.

Last updated:

24 Aug 2023