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Communities and Justice

Services and Program Officer

  • Why Michelle loves her job as a SAPO
    Transcript

    “You might not be able to change the world, but working in a role like this, you might be able to change someone’s world.

    I’m an Aboriginal SAPO within Corrective Services. The reason why I pursued this role was because I have such a passion for helping my mob, helping my people, and working within an environment like this is exactly what I wanted to do.

    If you’re a First Nations person considering a role like mine, I’m telling you, go for it. There are so many different avenues that you can go down with this as well.

    I love my role. I thank my ancestors every day for it.”

What's it like to work here?

“It's a privilege to work closely and connect with a diverse range of people. Plenty of opportunity for challenge, growth, movement, and transformation.”

- Kellie, Services and Program Officer, Corrective Services NSW

Role Overview

Services and Programs Officers deliver services and behaviour change programs to offenders both in correctional centres and the community. 

They complete a range of assessments and contribute to case planning ensuring the right services and programs are provided to offenders. This assists in the success of reintegrating offenders back into the community and reducing the risk of re-offending. 

Key skills

  • Show professionalism and uphold the public sector values
  • Self-reflect and be committed to learning and development
  • Communicate clearly, listen to others, and respond with understanding
  • Prioritise outcomes and respond flexibly to changing circumstances
  • Understand and use available computers and communication technologies

Role requirements

The necessary experience and qualities considered for the role include:

  • relevant tertiary qualifications in social work, psychology, mental-health or other human service fields; or
  • relevant experience working with family, social and/or drug and alcohol related issues
  • current Certificate IV in Correctional Practice; or capacity to complete Certificate IV in Correctional Practice
  • current driver’s licence with the willingness to travel throughout NSW.

Additional information

Pre-employment checks

Pre-employment checks are a critical part of the Services and Program Officer recruitment process and includes a national criminal history check including fingerprint check, contact with offender check, and other reference and conduct checks. 

Training

All successful Services and Program Officers will be provided with role-specific training to ensure they are equipped with the knowledge and skills needed to fulfil the job with confidence.

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