Courts Client Services Officer

Role overview

The role of a Client Services Officer is to provide a range of clerical and administrative services in a court registry including, responding to client enquiries, data entry and records management.

In Local Courts, the Client Services Officer is primarily involved in assisting in the operation of courtrooms during court proceedings.  This involves interaction with and assisting Judiciary members, electronic monitoring of court cases and assisting clients and members of the public with enquires.

Key skills

• ability to communicate effectively with a wide range of stakeholders.
• anticipates the requirements of the judiciary and other key stakeholders in the courtroom and provide a timely and effective response.
• provide high-quality client services to a range of stakeholders.
• high level of clerical and administrative skills.
• understand and use computers and communication technologies.
• ability to adapt to work in different jurisdictions.
• comply with department policies and practices.