Communities and Justice

Correctional Officer

We ask Correctional Officers

We ask correctional officers working at Department of Communities and Justice (DCJ) what is it like to work at DCJ as a correctional officer.

Video transcript: We ask Correctional Officers

What is it like to work here?

“Inmates are not as intimidating as you would think. They're just normal people.”

- Amanda, Correctional Officer – CSNSW

Role overview

Correctional Officers play a positive role in keeping the community safe and help offenders find ways to improve their lives. They supervise inmates held in correctional facilities such as prisons and court cells across New South Wales.

Working within a supportive team environment on a 24/7 rotating roster system, Correctional Officers must interact with inmates to ensure the safety and security of the facility.

Key skills

  • open and honest, express your views, and be willing to accept change
  • show professionalism and uphold the public sector values 
  • communicate clearly, listen to others, and respond with understanding
  • collaborate with others and value their contribution
  • achieve quality outcomes through the efficient use of resources
  • understand and use available computers and communication technologies.

Role requirements

The necessary experience and qualities considered for the role include, current or capacity to complete, Certificate III in Correctional Practice in accordance with specified CSNSW timeframes. Ability to drive official vehicles and possess an appropriate level of driver’s licence to meet all job requirements (if required). Preparedness to undertake shift work in a rotating roster, as required.

Additional information

Pre-employment checks

Pre-employment checks are a critical part of the Correctional Officer recruitment process and includes a national criminal history check including fingerprint check, contact with offender check, medical and fitness assessments and other reference and conduct checks.

Corrective Services application checklist.

Primary training course

Prior to employment at a correctional facility, Correctional Officers must successfully complete a 10-week full-time primary training course that equips officers with policy and procedure knowledge, weapons training, and officer survival training.


Following the 10-week primary training course, officers will be required to complete a number of on-the-job assessments in order to obtain a Certificate III in Correctional Practice. 

Last updated:

06 Dec 2023