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Responding to complaints we refer to you

Responding to complaints we refer to you

How and when we become involved

How and when we become involved

For complainants: summary of what to expect

A summary of the process we follow when handling contracting complaints made about us or about a service provider contracted by us.

Closing the complaint

The process we follow when handling contracting complaints made about us or about a service provider contracted by us.

Acknowledging receipt

The process we follow when handling contracting complaints made about us or about a service provider contracted by us.

Assessing the complaint to determine who handles it

The process we follow when handling contracting complaints made about us or about a service provider contracted by us.

Escalating a contracting complaint

How our funded service providers can complain to us, and who they can contact.

Raising a contracting complaint

How our funded service providers can complain to us, and who they can contact.

What constitutes a contracting complaint?

How our funded service providers can complain to us, and who they can contact.

Collaborative decision-making and sharing risk

Collaborative decision-making and sharing risk

Last updated:

28 Feb 2025