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Communities and Justice

How will we make our information accessible?


When we look for services

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We have rules about how to find providers.

We will follow these rules when we look for 

accessible service providers.

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This includes: 

  • thinking about how accessible services are
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  •  checking that providers can follow our rules
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  • finding other ways to support the community
    when something is not accessible.

Before we make information

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We will do research about how different groups 

in our community use our information.

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We will find out when we need to share 

information in different ways.

For example, we could share information in:

  • Easy Read
  • Auslan
  • languages other than English.
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And we will check if we need to change 

something to make a meeting accessible 

for the people who will come. 

When we create information

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When we create information, we will make sure 

it is easy to understand

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This includes creating information:

  • In plain English
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  •  using language that respects who
    people are and their experiences.
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We will also make sure we use images that 

celebrate the ways people in our community 

are different.

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And we will make the information we share at 

events accessible

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We will follow the rules for making online content 

accessible for everyone.

These rules are called the Web Content 

Accessibility Guidelines.

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We will also make it easier for people to ask us 

to make information more accessible for them.

Supporting our staff to build their skills

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We want to support our staff to build their skills 

in creating accessible information.

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This will include sharing:

  • information about how to make content accessible
  • tools to help our staff do this.


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We will also help our staff share information 

in more ways.

For example:

  • Easy Read
  • Auslan
  • languages other than English
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We will also make sure we test how accessible 

our information is before we share it.

Checking how well this policy works

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We will keep track of how well our policy works

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This includes listening to what the community 

says about it

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We will also make a plan to check:

  • what works well
  • what could be better.
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We will check how accessible our website is 

every year.

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And we will check how well our staff understand 

what accessible information is.

Last updated:

26 Apr 2024