Automatic language translation
Our website uses an automatic service to translate our content into different languages. These translations should be used as a guide only. See our Accessibility page for further information.
Time: 11:00am – 11:50am
Location: Hunter Room
Facilitator: Yamamah Agha, General Manager Newcomers, Settlement and Integration, Settlement Services International
Rima Elhage
NSW Police Force
About the presentation
The past two years was an extraordinary period in NSW Police Force’s history. Faced with the most dangerous health threat in the state’s history, NSWPF led the government’s response while still keeping the community safe amidst of crime, bushfires, and floods. Officers across the state continued to turn up for duty and put themselves in harm’s way to keep NSW on its feet. One of those dedicated units is the Multicultural Community Liaison Officer (MCLO) Program. In the workshop, MCLOs will discuss the successes and challenges when engaging with and responding to the needs of multicultural communities, giving examples from the work done in the field during the pandemic.
About the presenters
Rima Elhage has been with the NSW Police Force (NSWPF) for 14 years. She was a primary school teacher prior to changing career paths. She began her career with NSWPF as a Multicultural Community Liaison Officer (MCLO) at the Wollongong Police Area Command. Rima remained a MCLO for ten years before becoming the State MCLO Coordinator in 2019. She proudly leads a team of 33 MCLOS across NSW who are an integral part in the NSWPF commitment and response to CALD communities. The MCLO team boast a range of awards for their exceptional frontline work. They were recently recognised for their response during COVID by receiving the Premiers Local Government Business Excellence Award in 2022. Rima has been recognised for her work by receiving an Australian Crime and Violence Prevention Award 2018 and the IMB Community Hero 2019 for projects she has delivered.
Dina Petrakis
Ethnic Community Services
About the presentation
To support ethnic communities during the COVID-19 health crisis, services utilised a dynamic and respectful three-way partnership between clients, service providers and funders to achieve outcomes. It is through meaningful long-term interactions that outcomes are achieved. Authentic engagement opens up new perspectives and opportunities available in Australia and provides equitable access and a sense of belonging. In this presentation we will examine what it means to engage authentically with people from ethnic backgrounds who are at different stages of their settlement journey and how we worked with and within communities to mitigate the impact of Covid-19 through the mobilisation of bi-cultural support. As one of the most diverse societies on earth, we cannot afford to exclude any community from our service landscape through lack of prioritisation or commitment at the outset of policy development.
About the presenter
Dina Petrakis has managed social justice and international aid programs in Australia and the Asia Pacific region. She has worked in education and training, as a researcher with the University of Western Sydney and supported refugee entrepreneurs. She is currently the CEO of Ethnic Community Services Cooperative.
Sarah Yassien
SBS
About the presentation
The purpose of this presentation is to share SBS’s current research findings and methodologies used to meaningfully engage multilingual audiences.
About the presenter
Sarah Yassien is the SBS Director of Corporate Strategy, responsible for Corporate Strategy, Audience Data and Insights and Audience Relations. Prior to her appointment to Director, Sarah led SBS's digital transformation and product strategy, driving the transformation of the digital offering to deliver a deeper audience connection with SBS’s distinctive programs and services.
14 Jun 2023