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AVL stands for audio-visual link which includes telephone and video visits.
AVL visits can be used to provide for:
Video visits can be used from any location that has video conferencing equipment. Alternatively, you can video conference from a personal device (e.g. from office or home) if you have permission to do so.
JUST Connect is an online scheduling system used to make video and in-person appointments with inmates.
As a Professional user, you can use JUST Connect to:
JUST Connect accounts can also be created for office Administration staff to make bookings on behalf of legal and medical professionals.
Note: Medico-Legal firms currently do not qualify for JUST Connect access.
Step 1
Complete the online form: Private legal & medical professionals JUST Connect access form.
Step 2
E-mail justconnectid@dcj.nsw.gov.au a copy of:
Legal professionals
1. A signed letter of request is required from any of the following individuals, outlining the necessity for a JUST Connect account:
(Signed authority must have a current legal practising certificate)
2. Driver Licence/Photo Card (digital or physical) or Passport.
3. Current Australian Legal Practicing Certificate/Card.
Legal Administrative staff
1. A signed letter of request is required from any of the following individuals, outlining the necessity for a JUST Connect account:
(Signed authority must have a current legal practising certificate)
2. Driver Licence/Photo Card (digital or physical) or Passport.
Medical professionals
1. A signed letter of request is required, outlining the necessity for a JUST Connect account
2. Driver Licence/Photo Card (digital or physical) or Passport.
3. Current Ahpra Registration
Medical Administrative staff
1. A signed letter of request is required from the Practice Owner, outlining the necessity for a JUST Connect account.
2. Driver Licence/Photo Card (digital or physical) or Passport.
Note: Administrative staff are only able to book Legal/Medical professionals into appointments, they are not permitted to book themselves into appointments. If an administrative staff member is required to attend an appointment to assist a legal practitioner, the legal practitioner must schedule the appointment and provide correctional centre staff with a valid letter of introduction for the administrative staff member on the official letter of their firm. The legal practitioner must also attend the appointment.
Step 3
You will receive an e-mail to schedule a time for a video call via Webex to verify your identification.
Corrective Services NSW offers scheduled telephone calls in various centres, which all JUST Connect users can access. This makes it easier for legal practitioners to contact offenders in custody via a scheduled audio link. The scheduling allows staff to have offenders ready at the appointed time.
You can use JUST Connect to see when scheduled phone calls are available and then make a booking. Professionals without JUST Connect access must complete a Request for Professional Appointment with Inmate or Detainee Form (DOCX, 296.3 KB) and send it to the video conferencing area of the centre that houses the inmate. Please note that not all centres have a scheduled phone facility.
All professionals who wish to meet with an inmate must have a Visiting Inmate Number (VIN). If you do not have one, please fill in the VIN application form and forward a copy to visits.reviewunit@justice.nsw.gov.au
Representatives from the Communities and Justice Agencies, the Law Society of NSW and the New South Wales Bar Association have worked together to launch a new videoconferencing trial. It will allow select legal practitioners to interview clients housed in nominated NSW Correctional Centres without having to invest in expensive video conferencing equipment. Currently, the pilot trial is at maximum capacity. However, if you wish to inquire about possible future participation, please email vcenquiries@dcs.nsw.gov.au
03 Oct 2024
We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future.
Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.
You can access our apology to the Stolen Generations.