Agent commissions and fees

NCAT can hear and decide an issue or dispute about commissions and fees charged by a licensed agent.

Agent commissions and fees cases are managed through NCAT's Consumer and Commercial Division.

Orders NCAT can make

NCAT can make orders about the commission, fees or expenses charged by real estate, stock and station and strata managing agents to determine what is reasonable.

For more information about the orders NCAT can make, refer to Section 36 of the Property and Stock Agents Act 2002.

Check if your matter is affected by federal jurisdiction.

How to apply

You can apply online. Learn how we handle your confidentiality and privacy.

Start online application

What do I need to do before completing this application?

Gather your evidence

Relevant information includes:

The statement of claim or Itemised account from the agent
Witness statements or affidavits.

The statement of claim or itemised account must be attached to your application.

Correctly identify the other party

To make a claim against a person, business or company, you need to use their correct name or legal entity. You also need the correct address for service.

If the other party is a business or company, search ASIC's Registers and attach the search to your application.

NCAT may ask you for more information to ensure the other party's details are correct. Not providing correct details can cause delays or the making of unenforceable orders.

Need more information?

Visit the Legal Aid NSW website on how to identify the other party and a guided pathway
Contact NSW Fair Trading for advice.

Application fee

View our current application fees and charges.

Concession card holders are eligible for a reduced fee. Have your concession card with you when you lodge the application to claim the reduced fee.

What happens next

Agent commissions and fees cases are first listed for conciliation and hearing. Check the notice of hearing from NCAT and follow the instructions provided. If your case is not resolved at the first hearing it may be listed for a contested hearing on a later date.

Read the hearing preparation checklist to prepare for your hearing.

Can someone represent me?

Most people represent themselves at NCAT. You can conduct your own case without a lawyer or other representative. If you want to be represented you can find out more about representation at NCAT.

Organisations that can help

NCAT cannot provide legal advice. For more information, go to Get legal help and advice for organisations that provide free or low-cost legal advice and information. Find out how we can and cannot assist.