Flexible Service Delivery (providing reasonable adjustments for people with disability)

Directorate: Justice Strategy & Programs

Division: Strategy Policy & Commissioning

Project summary

Training for DCJ staff in Flexible Service Delivery (providing reasonable adjustments for people with disability) Training.

Focus Area:

• Developing positive community attitudes and behaviours.

Project objective

Training is offered and tailored to a specific business centre or locations needs to ensure that they can provide a seamless disability inclusive service. It build staff capabilities to problem solve and is skills based on providing reasonable adjustments in a client centric manner for clients with disability.

The challenge

The blended training program addresses assumptions and stereotypes about people with disabilities. It also provides staff the tools to address inherent disability discrimination.

Why is this important?

As a leader in disability inclusion action planning, DCJ has a responsibility to ensure that frontline staff build their capabilities to provide an inclusive client centric service.

What will success look like?

Staff are knowledgeable and are able to implement seamless reasonable adjustments for clients with disability.

How will you measure success?

A pre-training survey is sent to staff attending training, which forms a base line for knowledge and confidence levels ( in interacting with people with disability). The survey is repeated at the conclusion of training. The average survey indicates an increase in knowledge by about 20% and an increase in confidence levels.

Status report

Current Status: On hold

Date: Since May 2021